Vista Rooftop

I am writing to formally express my disappointment regarding my dining experience at your establishment, which I reserved specifically to celebrate my birthday. Unfortunately, the experience fell significantly below expected standards of food quality, cleanliness, and customer service.

During our visit, multiple items were returned, including cold side dishes and crab soup that had an unpleasant, fishy taste, raising concerns about food quality. Additionally, there were gnats present in the dining area, including one found on my dessert, which was priced at $14 for a single slice.

The mixed drinks were overly sweet, diluted, and did not reflect their premium pricing. Despite these issues, no manager came to our table to address the concerns. Instead, the individual I believe to be the owner remained in the back and sent the server to ensure payment was collected, without any effort to resolve the situation.

I selected your restaurant for a special occasion and expected a level of professionalism consistent with your brand standards. I respectfully request a follow-up regarding this matter, including how these concerns will be addressed to prevent similar experiences in the future.

I would appreciate a response at your earliest convenience.

My birthday was ruined!!

I had my birthday dinner at Vista Rooftop, a place I had been wanting to try for a long time. Unfortunately, it was very disappointing. For the first time in my life, I experienced such poor service. The man who served us was extremely rude. During the whole dinner, I could count on one hand how many words he spoke to us. He didn’t introduce himself, never said “thank you” or “how is everything.” He checked on us only once and later just dropped off boxes. This was nothing like the service you expect at an expensive restaurant, and as someone who works in the service industry, I was really shocked. Honestly, even at a pizza spot on the boardwalk you can get better service.

As for the food, it was just okay. My husband enjoyed the mussels, and I liked my drink. The steak was good, but I didn’t like the sauce underneath—it had a strange texture, no flavor, just oily. The mashed potatoes were unusual too; I still don’t know what was in them. My husband liked the lamb, but not the risotto.

Overall, you can get much better service and similar food quality at a place like Outback Steakhouse. If we ever return, it would only be for drinks at the bar and the mussels.

I went there with some friends for the unlimited brunch, and it was a wonderful experience. We were literally able to sample the whole menu between the three of us. Something to note is that the portion sizes are quite small, so going à la carte could end up being a losing proposition. Note that alcoholic beverages are extra, but only $5 each if you are having brunch.

The highly entertaining Dennis served us. He made great suggestions based on our preferences and general favorites, and kept the plates coming! The drinks were well mixed, and the food was delicious. Unfortunately, I did not take any pictures of the food because we ate it that fast!

The star of course, is the view! I honestly don't think there was a bad seat in the house. Despite the torrential rain the night before, our outdoor seating area was clean and dry. Looking forward to going back and eating there at sunset.